Save My Bag Australia Returns Policy
How to return your purchase:
All items to be returned must be unused and all swing tags and original packaging must be on the bag/bags. Save My Bag Australia will not refund any item deemed to have been used.
Please send an email to sales @savemybag.com.au or by phone 02 8964 8101 to confirm the return. All items must be returned to Save My Bag Australia within 14 days of receipt of purchase. No returns will be accepted without previous email/phone authorization from Save My Bag Australia.
If you would like to exchange an item please send us an e-mail or call to let us know what item you are after so that we can put it on hold. Please make a note of your order number and the particular item & colour you are after. We are happy to hold items for one week.
Items purchased from Save My Bag stores or affiliates outside Australia will not be refunded. Save My Bag Australia will only consider refunds purchased from our store or website.
We ask you to please indicate the articles returned and enclose the receipt or a clear copy, attached to the invoice.
The shipping cost to return goods is the up to the customer, unless the item is deemed faulty, then we will refund the shipping cost.
In the case of purchases made from our website and shipped outside Australia, please specify on the customs declaration if the article is defective. In addition, returned items have to be returned without any commercial value. The client must provide proof of delivery.
Once the merchandise has been received and verified for return, the refund will be issued to the credit card used for the order or a direct debit to the nominated bank account. Depending on the financial institution used, returns may take up to 10 business days to be processed.
Save My Bag Australia will provide the client with the shipping address for the return. The client will be provided with a Return Authorization Code that must be included in the returned product’s packaging.
During Sale period anything marked as "Final sale" cannot be returned for a refund,